Digital Io Card Problem With Trying To Order "ondemand" Channels From My IO Digital Cable Box?

Problem with trying to order "ondemand" channels from my IO digital cable box? - digital io card

Hello to all! I just had a question, and I hope someone knows the answer. Approximately 3 months, I have tried with Disney on the request of my daughter in my chest to E / S digital cable. If you want to order, then I have to thank a menu that allows you. They channel in 30 minutes available. "Then I waited, and 30 minutes later, he said word for word the same message waiting, 30 minutes. I tried a few times by more than 3 months and when I called to get the games to IO solution, I know not and told me basically two things: 1st take my card before, you let it sit for a minute, then reload, and 2 Unplug the power cord let it sit for a minute, then plug it again . After so many times and nothing happens. I can not wait for the Control Panel, but says: "30 minutes.

I happen to anyone, or anyone knows how to fix it?
Any help would be appreciated. Thank you!